Shipping Furniture, Furnishing Accessories, Art
The costs necessary for the shipment of the goods are calculated on the actual size of the objects and their destination and on the complexity of the packaging.
We use the main couriers on the market (such as FedEx , BRT , DHL and SDA ), trusted shippers or we deliver personally.
Delivery - unless otherwise agreed - is intended outside the home by truck (ie, as per the contract, the courier is not required to unload the goods); any deliveries with tail lift (to bring the object to road height) will be agreed upon during the purchase with our customer assistance.
However, you can check whether or not the shipping costs are indicated in the product catalogue, while the rest of the services can be viewed during the purchase confirmation phase.
The carrier will arrange the delivery directly with the customer by telephone.
Our shipments always include packaging which is carried out in any case.
Shipments are made only after payment has been registered.
(In case of bank transfer it takes four/five working days).
The time necessary for a payment to be credited is not attributable to the delay in shipment.
Once the payment operations for the product itself and for the ancillary services, if foreseen and agreed, have been carried out, we undertake to deliver the packaged product to the carrier as quickly as possible.
We do our best to ensure that the products arrive in the best conditions but we cannot be held responsible for any damage deriving from any delay during transport.
We ask the customer to indicate a delivery address where someone is always present (including a workplace, a neighbor, etc.), and a telephone number where it is always available. In case of non-delivery, the courier may contact you or leave a ticket with the instructions to follow.
For any problem encountered with the shipment, please contact our customer service.
Also in case of purchase by an Italian customer but with a request for shipping abroad, you must contact our customer assistance to define the total costs of the purchase (product cost + shipping to foreign countries).
The shipping services we have chosen are able to deliver to the customer's address within 24/48 hours.
We ship only to the United States of America, Canada and Brazil, while for all other countries, please make the purchase on your country's website or contact our customer service: customercare@dimanoinmano .com